LoginBusiness Training and Education
Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations.
CTSI’s comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.
Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.
Available Training Includes:
- Prevention of sale of under-age goods
- Selling knives
- Legal requirements for care homes
- Used car legislation
- Statutory rights
- Customer service
- Call handling
- Complaint handling/escalation
- Health and safety
- Trading fairly
- Intellectual property
- Product safety
- Weights and Measures
Free training for businesses
From pastime to producer – how to turn your food passion into a business (legally)
This free webinar is designed to help people who want to turn their food -based pastime into a business. It will be a practical session explaining the legal basics for new businesses selling via online marketplaces and local markets.
Free training for businesses
Contract Law Basics for Business
Having a contract that clearly sets out the intentions of the parties can reduce the chances of unnecessary disputes and costs. It can also clearly set out your rights and responsibilities and the obligations of consumers and other businesses that you enter into contracts with.
Free training for businesses
Introduction to DMCC Act 2024
With the DMCC Act now in effect, the impact of this new legislation will be felt across the entire UK’s digital and consumer sectors. From e-commerce to advertising and consumer-facing industries, this landmark legislation introduces vital changes that businesses will need to understand to ensure they remain compliant, compete fairly and avoid unfair practices.
Free training for businesses
Update on the Package Travel and Linked Travel Arrangements Regulations 2018
The course will specifically cover the Package Travel and Linked Travel Arrangements Regulations 2018 (PTR'S) highlighting the Department for Business and Trade (DBT) consultation (which closed in December 2023) on the PTR’s and the major changes being considered. As well as other legal requirements for advertising and selling all forms or travel and holidays.
Free training for businesses
PAS7050 and PRISM - Product Safety Tools for Businesses
If you're a business that produces, sells, distributes or imports products for the UK market - this course is for you! This training will provide you with the tools to ensure your products are safe - protecting consumers and your business.
Free training for businesses
Product Safety Standards Introduction for Businesses Selling Online (part 1)
If your business sells products through online marketplaces, this Safety Standards training is an essential part of your due diligence in ensuring your products are safe.
Free training for businesses
Product Safety Compliance for Online Sellers (part 2)
This online training course is suitable for online retailers of electrical appliances, toys and consumer goods, including repaired, refurbished and second-hand goods, and will help businesses understand the safety requirements to ensure products are safe for consumers.
Free training for businesses
PAS7050 Product Safety Standards for Businesses Selling Products Online (part 3)
This course will provide you with information on PAS 7050, which is a safety standard that supports businesses with bringing safe products to market and will provided a more proactive focus with the aim of preventing unsafe products from reaching the market in the first place.
Free training for businesses
Future Vaping Landscape for Businesses
This free webinar will help businesses understand the forthcoming legislation including the ban on products classed as single use vapes.
Its aim is to ensure businesses understand the products that they will be able to continue selling after the 1st June 2025 and which products must be removed from sale, the actions that business will be expected to take at the point of the ban and requirements once the ban is in place.
Choosing CTSI Training will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.
To find out more email [email protected] or call 01268 886697.
