LoginCentre for Effective Dispute Resolution Airlines - CEDR
CEDR covers any flight that departs or arrives in the United Kingdom by an airline that subscribes to CEDR’s ADR scheme. Please click here for a list of airports and airlines that are covered. This process is free for consumers.
Contact details
Address
70 Fleet Street
London, EC4Y 1EU
United Kingdom
Contact information
Email address: [email protected]
Website: http://www.cedr.com/aviation
Phone: 02075366099
Type or sector of disputes
The entity is competent for disputes in the following sectors
-
Transport services
-
Airlines
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
-
Fees have to be paid by the consumer
-
Variable fee
-
Fees have to be paid by the trader
-
Fixed fee
-
You will be asked to provide authorisation for a payment of £25 at time of application but if your claim is successful the adjudication is free and you will receive 100% of the compensation directed by the adjudicator. The only other cost to you is in preparing and submitting your application, for example, photocopying and postage.
-
All claims with an element that relates to disability rights will be exempt from the £25 charge if the claim is not successful.
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 90 days
Conduct of the procedure
-
The procedure is done: in writing
-
The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
-
The procedure is binding upon agreement by one or both parties
Grounds for refusal
-
The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
-
The dispute is frivolous or vexatious
-
The complaint is being or has previously been considered by another dispute resolution body or by a court
-
The value of the claim is below or above the required threshold
-
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
-
Dealing with the dispute will seriously affect the functioning of the dispute resolution body
