London Arbitration Centre
![London Arbitration Centre](/media/1659735/clipboard02.jpg?anchor=center&mode=crop&width=390&height=293&rnd=133040854090000000)
ADR is provided for various sectors. This service is free for consumers.
Contact details
Address
LAC Postal Communications.
62 Tunstall Drive
Accrington
BB5 5DG
United Kingdom
Contact information
Email address: [email protected]
Website: http://www.londonarbitrationcentre.com
Phone: 02032874003
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Food - Fruit and vegetables
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Food - Meat
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Food - Bread and Cereals
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Food - Health food and nutrients
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Food - Other
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Non-alcoholic beverages
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Alcoholic beverages
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Tobacco
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Clothing (including tailor-made goods) and footwear
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House maintenance and improvement goods
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Furnishings
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Large domestic household appliances (including vacuum cleaners and microwaves)
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Small domestic household appliances (including coffee machines and food- processing appliances)
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Electronic goods (non-ICT/recreational)
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Information and communication technology (ICT) goods
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Leisure goods (sports equipment, musical instruments, etc)
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New cars
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Second-hand cars
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Other personal transport
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Spares and accessories for vehicles and other means of personal transport
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Fuels and lubricants for vehicles and other means of personal transport
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Books, magazines, newspapers, stationery (excluding postal delivery)
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Pets and pet goods
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Electrical appliances for personal care
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Cosmetics and toiletries for personal care
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Jewellery, silverware, clocks, watches and accessories
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Baby and child care articles
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Cleaning and maintenance products, articles for cleaning and non-durable household articles
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Other
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Education
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Schools
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Language, driving instruction and other private courses
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Other
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General Consumer Services
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Real estate services
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Construction of new houses
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House maintenance and improvement services
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House removal and storage
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House cleaning services
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Personal care services
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Cleaning, repair and hiring of clothing and footwear
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Support, research and intermediary services
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Maintenance and repair of vehicles and other transport
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Legal services & accountancy
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Funeral services
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Child care
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Pet services
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Health
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Prescribed medication
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Over-the-counter medication
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Medical devices and other physical aids used by patients
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Health services
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Retirement homes and home care
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Other
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Leisure Services
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Hotels and other holiday accommodation
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Package travel
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Travel agency services
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Timeshare and similar
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Restaurants and bars
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Services related to sports and hobbies
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Cultural and entertainment services
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Gambling, lotteries
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Other leisure services
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Postal services and electronic communications
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Postal services & couriers
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Fixed telephone services
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Mobile telephone services
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Internet services
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Television services
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Other communication services
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Transport services
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Tram, bus, metro and underground
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Railways
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Airlines
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Taxi
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Sea, river, other water transport
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Transport infrastructure services
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Rental services
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Other
The entity is competent for disputes initiated by
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Consumers against traders (C2B)
The entity is competent for disputes against traders established in
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Austria
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Belgium
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Bulgaria
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Croatia
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Cyprus
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Czech Republic
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Denmark
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Estonia
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Finland
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France
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Germany
BADEN-WÜRTTEMBERG
BAYERN
BERLIN
BRANDENBURG
BREMEN
HAMBURG
HESSEN
MECKLENBURG-VORPOMMERN
NIEDERSACHSEN
NORDRHEIN-WESTFALEN
RHEINLAND-PFALZ
SAARLAND
SACHSEN
SACHSEN-ANHALT
SCHLESWIG-HOLSTEIN
THÜRINGEN
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Greece
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Hungary
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Iceland
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Ireland
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Italy
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Latvia
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Liechtenstein
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Lithuania
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Luxembourg
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Malta
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Netherlands
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Norway
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Poland
ŁÓDZKIE
MAZOWIECKIE
MAŁOPOLSKIE
ŚLĄSKIE
LUBELSKIE
PODKARPACKIE
ŚWIĘTOKRZYSKIE
PODLASKIE
WIELKOPOLSKIE
ZACHODNIOPOMORSKIE
LUBUSKIE
DOLNOŚLĄSKIE
OPOLSKIE
KUJAWSKO-POMORSKIE
POMORSKIE
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Portugal
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Romania
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Slovakia
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Slovenia
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Spain
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Sweden
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United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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Variable fee
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 70 days
Conduct of the procedure
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The procedure is done: in writing
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The entity requires the physical presence of the parties and/or their representative in some cases
Outcome of the procedure
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The procedure is binding upon agreement by one or both parties
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body