Login / RegisterOmbudsman Services
We resolve all kinds of disputes with Domestic and General service and maintenance plans including;
- Billing.
- Customer service.
- Installations / delays.
- Switching suppliers.
- Loss of service.
- Sales.
Contact details
Address
Ombudsman Services: Consumer, PO Box 1623, Warrington, WA4 9RE
Contact information
Email address: [email protected]
Website: : https://www.ombudsman-services.org/sectors/domestic-and-general
Phone: 0333 300 1620 (between 9am – 5pm, Monday to Friday)
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Domestic and General service and maintenance plans
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The entity is competent for disputes against traders established in
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Nord-Vest
- Centru
- Nord-Est
- Sud-Est
- Sud - Muntenia
- Bucureşti - Ilfov
- Sud-Vest Oltenia
- Vest
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
Procedure
Fees
-
No fees have to be paid by the consumer
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Fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
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English
-
Welsh
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Average length of the procedure (in days or months)
-
The procedure has an average length of 46 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
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The procedure is binding upon agreement by one or both parties
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
