LoginRoyal Institution of Chartered Surveyors - RICS
We also offer a helpline providing half an hour’s free advice from a chartered surveyor. This service is available for any party who is not professionally represented.
The Consumer Mediation Scheme (CMS) provides an alternative means of resolving disputes for consumers who have brought goods or services from a trader and who have exhausted the trader’s complaints procedure and remain dissatisfied with the outcome.
Contact details
Address
RICS DRS
55 Colmore Row
Birmingham
B3 2AA
United Kingdom
Contact information
Email address: [email protected]
Website: Consumer mediation scheme | Dispute resolution | RICS
Phone: 0207 334 3806
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Other
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Other (Includes both goods and services)
The entity is competent for disputes initiated by
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Consumers against traders (C2B)
The entity is competent for disputes against traders established in
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Cyprus
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France
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Ireland
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Netherlands
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Poland
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United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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Fixed fee
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity requires the physical presence of the parties and/or their representative in some cases
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
