LoginIntroduction to the DMCC Act 2024 - FREE Webinar for UK Businesses
ALERT : This webinar is intended for UK Businesses only - and offered FREE of charge (places are limited).
If you run a business that serves UK consumers, then the Digital Markets, Competition and Consumers (DMCC) Act 2024 - which is due to be rolled out in 2025 - could affect you directly. You need to understand its implications, or you could risk hefty fines (up to 10% of global turnover for companies, or up to £300K for individuals). In the worst cases, you could even face imprisonment.
Book your FREE place now!
The DMCC Act 2024 represents one of the biggest shake-ups in Consumer Protection in the last 15 years. And the Chartered Trading Standards Institute's FREE live webinars are designed to help businesses - especially SMEs - keep on the right side of the law. Each 2-hour DMCC Act for Business live webinar will be presented by experts in Trading Standards law and delivered online (via MS Teams). There are two sessions available on each day (morning and afternoon) and you can select the session you prefer when you click through to our Online Booking Platform.
IMPORTANT : As all 4 webinars are identical, you only need to book a single session on one of the days!
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By clicking on the above booking links, you will be taken to CTSI's Online Booking Platform, where you can select your session and enter your details. Our general Terms and Conditions apply and are available here.
PLEASE NOTE: These FREE business webinars are offered by CTSI - the representative body for Trading Standards professionals in the UK - and its business education service, BUSINESS COMPANION, with support from the Department for Business and Trade. We anticipate that demand will be particularly high. Therefore, to avoid disappointment, we recommend that you finalise your booking for your preferred date as soon as possible.
About this FREE Webinar Training
While Trading Standards officers around the UK will be working with businesses to ensure they comply with the law, senior members of CTSI also worked closely with the Department of Business and Trade on the drafting of this new legislation. They are, therefore, ideally-placed to educate businesses on the new legislation - and will be presenting our Live Webinars (see below for presenter details).
Who is this training suitable for?
The webinar is essential for all consumer-facing businesses that wish to understand this important change in consumer protection legislation. It will be of particular interest to small and medium-sized businesses that serve consumers, who need to understand how the DMCC Act 2024 might affect the way they operate.
This webinar will...
Provide you with a solid introduction to the DMCC Act 2024. In particular, it will focus on:
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- Unfair Commercial Practices
- Civil Enforcement Regime and new monetary penalties
- Drip Pricing
- Fake Reviews
It will also provide an update on Subscription Contracts, Consumer Saving Schemes and Alternative Dispute Resolution (ADR). By the end of the course, delegates will be aware of all the changes being introduced by the Act and be able to implement them into their business.
Part of CTSI's new Law in Practice series
Our DMCC Act webinars are the first in a series of Law in Practice training modules that will help businesses understand their obligations following any changes in consumer law.
Other training in the series will cover similar 'hot-button' topics, such as the Tobacco & Vapes Bill, and the Product Regulation and Legal Metrology Bill, amongst others.
Our Presenters
Sylvia Rook - FCTSI and CTSI Lead Officer Fair Trading
Sylvia Rook is a Lead Trading Standards Officer, Chartered Trading Standards Practitioner and Fellow of the Chartered Trading Standards Institute (CTSI), with nearly 40 years’ experience in the field of consumer law.
As well as advising businesses and investigating allegations of criminal offences in her day job for Warwickshire County Council, she is also a Lead Officer for CTSI and a national spokesperson on Fair Trading matters, frequently appearing on consumer programmes on television and radio. She works closely with the Policy Team at CTSI and, has been heavily involved with the Trading Standards input to the drafting of the Digital Markets, Competition and Consumer Act.
Sylvia is an accredited trainer for the Chartered Trading Standards Institute, training businesses, consumer advisors and Trading Standards Professionals, and is a member of the CTSI Qualification Panel and CTSI Council.
Jemma Cox - CTSP and CTSI Lead Officer for Civil Law
Jemma Cox is a CTSP working for Shared Regulatory Services, within the Vale of Glamorgan Council in South Wales and has worked in consumer law for over 18 years, 15 of those in Trading Standards.
She is a PGCE qualified tutor who has taught law and business at Cardiff University for over 16 years. Her role as CTSI Lead Officer for Civil Law has seen Jemma representing her trading standards colleagues in many areas including in the media, government consultations and helping to shape legislation such as the DMCC Act and CTSI Policy, as a member of the Policy Committee.
Jemma is the Trading Standards Wales Lead Officer for Training and Professional Development, a member of the CTSI Welsh Branch Executive and hosts a podcast, 'Ask the Regulator', which promotes the work of regulatory services. She is also a trainer, examiner and moderator on the CTSI Qualification Framework and writes business guidance for Business Companion.
David MacKenzie - CTSP and CTSI Lead Officer e-Commerce
David MacKenzie started in Trading Standards in 1991 and is currently Manager of the team at The Highland Council in northern Scotland, having served many years as an operational officer.
His roles as CTSI Lead Officer for e-Commerce and past Chair of the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) has enabled him to push the Trading Standards case with ministers and government officials in both London and Edinburgh over a number of years. A prominent recent example was working with fellow Lead Officers and the CTSI Policy team on the progression of the DMCC Bill through Parliament.
In addition to his specific experience on e-Commerce, David has focused mostly on Fair Trading matters throughout his career. An additional perspective comes from his overseas work advising governments and delivering training in Europe, Africa and the Middle East on consumer protection matters.
Available Dates and Course Details
Each webinar lasts 2 hours and there are two sessions available on each of the dates listed (please note: each webinar is identical). The first session is between 10am and 12pm and the second is between 2pm and 4pm. Please click one of the following dates to access our Online Booking Platform, where you'll be able to choose your session and book your place:
Course Details :
- COST: £0.00 (FREE) for Businesses.
- LOCATION: Online via MS Teams (you will be sent the link after you have booked your place).
- DURATION: The DMCC Act for Business Live Webinar lasts 2 hours.
- CAPACITY: These are Live Webinars (i.e. conducted in 'real-time'). Therefore, due to technical limitations, available spaces are limited. If you cannot attend your booking, let us know in advance and we will try to move your booking (if alternate places are available). Please only book a place, if you know you can attend.
- TERMS: Our general Terms and Conditions apply, you can read them here.
